Effective date: September 8, 2026
1. Delivery area
We ship to eligible United States addresses displayed as available at checkout. Certain non-contiguous locations, offshore territories, islands, P.O. boxes, APO/FPO addresses, and freight-forwarding addresses may not be serviceable. Availability shown at checkout controls.
2. Processing and estimated delivery
For ordinary consumer orders of 1–20 products, fulfillment normally takes up to 2 full business days. Standard carrier transit within the United States is currently estimated at 2–5 business days after fulfillment. The usual total estimate is therefore 4–7 business days after payment authorization.
Business days are Monday through Friday, excluding holidays at the fulfillment or destination location. Estimates are not guaranteed delivery dates. Peak demand, address problems, quality review, weather, carrier disruptions, or other events outside our reasonable control may cause delays.
3. Shipping charges and tracking
Available shipping methods and their final prices are displayed before you place the order. If a promotion offers free shipping, its conditions will be shown with the offer. When tracking is available, we send it to the email address used at checkout after the parcel is handed to the carrier.
4. Delays
We maintain a reasonable basis for any shipping time we advertise. If we learn that we cannot ship within the promised time, we will notify you and offer the choice required by applicable law: consent to the revised shipping time or cancel the delayed, unshipped item for a prompt refund to the original payment method. If no shipping time is stated, we will ship within the period required by applicable law.
5. Address accuracy and delivery attempts
You are responsible for providing a complete and accurate delivery address and for receiving the shipment. Contact us immediately if an address is wrong. We cannot guarantee changes after fulfillment begins.
If a parcel is returned because of an incorrect address, refusal, non-collection, or failed delivery attributable to the recipient, we may deduct or charge the reasonable, actual cost of return and reshipment after informing you. We do not support using freight-forwarding services to reach an otherwise unsupported destination.
6. Lost or damaged parcels
If tracking shows no movement for an unusual period, the parcel is marked delivered but cannot be found, or the parcel arrives damaged, email info@sourenne.com promptly with your order number. For damage, keep the packaging and provide photographs. We will investigate with the fulfillment partner and carrier and provide the remedy required by the circumstances and applicable law.
Risk of accidental loss remains with us until the order is delivered to you or a person you designated to receive it, except where applicable law provides otherwise.
7. Taxes and duties
Prices for United States orders are displayed in the currency shown at checkout. Applicable state and local sales taxes are calculated and collected where we are legally required to do so. Orders fulfilled domestically in the United States are generally not subject to import duties for the customer; if a particular checkout clearly states otherwise, that disclosure controls.